Here is the quickest way to an answer, and what to do if you need a person.
If your trading looks wrong right now, act first
Protect your money before you look for answers. The controls are yours, and they work without us.
Stop everything sits at the top of the Live page and on each account's own page. One press closes open positions on every account and stops new trades until you clear it. Use it when you want to be flat while you work out what happened.
If Wildflower can't confirm the close, it says so plainly. That happens when your computer can't be reached. Then close the position in your broker's own platform. That always works, whatever Wildflower is doing.
Find an answer
- Search this help centre. Most questions have an article, with the steps.
- Ask Wildflower. Type your question in your own words at Ask Wildflower. It answers from these articles and links the ones it used. If it doesn't know, it says so.
Write to a person
If neither helps, email hello@wildflower.money. It is also the reply-to address on every Wildflower email, so replying to an alert or a billing message reaches the same place. There is no phone line or live chat.
Put this in your message, so we can answer faster:
- The time it happened, and your timezone. The exact minute helps most.
- Which account and which strategy.
- What you expected, and what you saw.
- Any words the app showed you, copied or in a screenshot.
- For a broker problem, the broker's own order or trade number.
Screenshots are welcome. We note an attachment's name, type and size. The file itself stays in the email and isn't copied into your Wildflower account.
What happens next
A real person reads every message. There is no automatic "we got it" reply, so a quiet wait doesn't mean your message is lost.
The answer comes back in the same email thread, so you can reply to carry on. If you write from the email address on your Wildflower account, your message is linked to your account, so we can see which accounts and strategies you mean.
What can go wrong
You wrote from a different address. It still reaches us and still gets an answer. Expect a question about which account you mean.
The answer isn't in your inbox. It is a normal email from hello@wildflower.money, so check the folders your filters use.
What's next
Stop everything, Pause and switching off, and which one you want.